Refund & Cancellation Policy
1. Introduction
Welcome to CourifyHub!
We want every learner to have a smooth and reliable experience when purchasing courses through our platform. We understand that sometimes a purchase may not go as expected, and you may need assistance with a payment, course access, or refund request.
This Refund & Cancellation Policy explains how we handle refund requests, cancellations, duplicate payments, technical issues, and other purchase-related concerns.
Please read this policy carefully before making a purchase. By purchasing a course through CourifyHub, you acknowledge that this policy applies to your order, subject to your rights under applicable law.
Important: Nothing in this policy is intended to take away any consumer rights that cannot legally be excluded or restricted.
2. General Refund Policy
CourifyHub provides access to digital educational products, including online courses and learning materials.
Because digital products may become accessible immediately after purchase, refund eligibility can depend on the nature of the product, the access provided, the circumstances of the request, and applicable consumer protection laws.
We review refund requests fairly and on a case-by-case basis where appropriate.
Before purchasing, we encourage you to review the course description, included content, price, access duration, and other details provided on the relevant product page.
If you have questions about a course before purchasing, please contact our support team.
3. Eligibility for Refunds
A refund may be considered in circumstances such as the following:
A. Duplicate Payments
If you are charged more than once for the same order because of a payment processing error, please contact us with the relevant transaction details.
After verification, we will arrange a refund for the confirmed duplicate charge where appropriate.
B. Payment Successful but Course Access Not Provided
If your payment has been completed successfully but you cannot access the course you purchased, please contact our support team.
We will investigate the issue and attempt to restore access. If the problem cannot be resolved within a reasonable time, we will review the appropriate remedy, including a refund where applicable.
C. Incorrect or Missing Product
If you receive access to a course that differs materially from the product described at the time of purchase, or an essential component is missing, please contact us with details of the issue.
We will investigate the matter and determine an appropriate solution in accordance with the purchase terms and applicable law.
D. Unauthorised Transactions
If you believe a transaction was made without your permission, contact us promptly and notify your payment provider where appropriate.
We may request information reasonably necessary to investigate the transaction. Please never share your password or complete payment card details.
E. Other Exceptional Circumstances
If you experience an unusual problem with your purchase, you may contact us to explain the situation.
We will review the available information and respond in accordance with our policies and applicable legal obligations.
4. Situations Where Refunds May Not Be Available
Subject to applicable law, a refund may not be available in circumstances such as:
- You change your mind after purchasing a course that has already been made available for immediate digital access, where the law permits the applicable withdrawal right to be excluded.
- You purchase a course without reviewing its description, format, requirements, or stated access duration.
- You decide that the course is not suitable for your personal preferences when it was accurately described.
- You have already accessed or downloaded digital materials and the applicable legal conditions for a refund exclusion have been satisfied.
- You fail to achieve a particular result, income level, job placement, or professional outcome that was not expressly guaranteed.
- Your account is restricted because of verified fraud, payment abuse, or a material violation of our Terms & Conditions, to the extent permitted by law.
These examples do not automatically determine every refund request. We will consider the circumstances of the purchase and any mandatory consumer rights that apply.
5. Digital Products and Immediate Access
Some CourifyHub courses and digital materials may be delivered immediately after payment confirmation.
For certain digital content, applicable laws may provide a withdrawal or cancellation right, subject to specific conditions. In some circumstances, that right may be lost when digital supply begins after the customer has given the required express consent and acknowledged the applicable consequences.
Where such consent or acknowledgement is legally required, we will seek it through the appropriate purchase process.
Simply accessing a course does not automatically eliminate every refund or cancellation right in every country.
If you are purchasing from outside India, additional consumer protection rules may apply depending on your location and the nature of the transaction.
6. Refund Request Timeframe
Please submit your refund request as soon as possible after identifying a problem with your purchase.
Recommended customer-support timeframe: Contact us within 7 calendar days of the purchase date for an initial review.
This seven-day period is an administrative request window for contacting support, not a blanket statement that all refunds are available for seven days or that all legal rights expire after seven days.
Where applicable law provides a longer or different cancellation, withdrawal, or refund period, those legal rights will continue to apply.
Submitting a request does not automatically guarantee approval.
7. How to Request a Refund
If you would like us to review a refund request, please follow these steps:
- Email our support team using the official contact address listed on our website.
- Include the email address associated with your order.
- Provide your order number or transaction reference, if available.
- Explain why you are requesting a refund.
- Include relevant supporting information, such as a payment confirmation or a screenshot of an access error, if helpful.
Please do not send passwords, complete card numbers, or other unnecessary sensitive information.
Once we receive your request, our team will review the details and contact you if further information is required.
8. Refund Review and Approval
We aim to review refund requests fairly and respond within a reasonable timeframe.
During the review, we may verify:
- Whether the payment was completed successfully
- Which course or product was purchased
- Whether the order was duplicated
- Whether access was provided
- Whether a technical issue occurred
- Whether the request meets the applicable refund conditions
- Whether any mandatory legal rights apply
We may ask for additional information where reasonably necessary to complete the review.
If a refund is approved, we will notify you of the decision and explain the next steps.
If a request is declined, we will provide an explanation where appropriate.
9. Refund Processing Time
Once a refund has been approved, we will initiate the refund within the applicable legal timeframe or, where no specific timeframe applies, within a reasonable processing period.
As a general service target, we aim to initiate approved refunds within 5–10 business days after approval, unless a different period is required by law or circumstances outside our control apply.
The time taken for the funds to appear in your account may depend on your bank, card issuer, payment provider, or payment method.
International payments may also be affected by currency conversion and banking procedures.
If your refund has not appeared within the timeframe communicated to you, please contact us so that we can help investigate its status.
10. Refund Method
Where possible, approved refunds will be sent to the original payment method used for the purchase.
Depending on the payment provider and transaction circumstances, additional verification may be required.
We cannot guarantee the exact date on which a bank or payment provider will credit the refunded amount to your account.
If the original payment method is unavailable, we will work with you to determine an appropriate alternative where permitted by the payment provider and applicable law.
11. Cancellation Policy
If you wish to cancel a purchase, please contact our support team as soon as possible.
Whether a cancellation can be completed may depend on whether the payment is pending, whether the order has been processed, whether digital access has started, and which cancellation rights apply to your purchase.
For digital products, cancellation after access begins may be subject to additional conditions. However, applicable statutory cancellation and withdrawal rights will not be excluded by this policy.
If your order has not been completed or access has not yet been provided, we will review whether cancellation is possible and notify you of the outcome.
12. Subscription and Recurring Payments
If CourifyHub offers subscriptions or recurring-payment services in the future, the relevant subscription page will explain the billing frequency, renewal terms, cancellation process, and any applicable refund conditions.
Where a subscription is available, cancelling future renewals will generally prevent subsequent charges but may not automatically refund an earlier payment.
Any rights to cancel or obtain a refund for a previous payment will be assessed under the applicable subscription terms and consumer protection laws.
If CourifyHub does not offer subscriptions, this section does not apply to one-time course purchases.
13. Chargebacks and Payment Disputes
If you notice a payment you do not recognise or believe a charge is incorrect, please contact us and your payment provider where appropriate.
We encourage customers to contact our support team first when the issue relates to course access, duplicate charges, or an order problem, so we can attempt to resolve it promptly.
However, contacting CourifyHub first is not a condition for exercising any rights you may have to dispute an unauthorised or incorrect transaction with your bank or payment provider.
We may provide relevant order and transaction records to the payment provider when legitimately required to investigate a dispute.
Fraudulent or intentionally misleading payment disputes may be investigated and handled in accordance with applicable law.
14. Promotional Offers and Discounted Courses
CourifyHub may offer discounts, promotional prices, bundles, or limited-time offers.
The terms of a promotion will be communicated on the relevant offer or checkout page where applicable.
A promotional discount does not remove any mandatory refund, cancellation, or consumer protection rights.
Where multiple products are purchased together as a bundle, any refund may be assessed with reference to the bundle terms, the products supplied, and applicable law.
15. Technical Issues and Course Access Problems
We understand how frustrating it can be when a purchased course does not work as expected.
If you cannot access a course, experience video playback problems, encounter a broken download link, or face another technical issue, please contact our support team.
Where reasonably possible, we will investigate the problem and attempt to restore access or provide an alternative solution.
If a material problem remains unresolved, we will review whether a refund or another remedy is appropriate under the applicable terms and law.
Please include a brief description of the issue and any relevant error message to help us investigate efficiently.
16. Refunds for Partially Accessed Courses
If you have accessed only part of a course and request a refund, we will assess the request based on the circumstances, the product terms, and applicable law.
The amount of content accessed may be relevant to the review, but it will not automatically determine whether a refund is available.
We will not rely on this policy to deny a refund or withdrawal right that cannot legally be excluded.
17. Changes to This Policy
We may update this Refund & Cancellation Policy when our services, products, payment processes, or legal obligations change.
When we make updates, we will revise the Effective Date at the top of this page.
Where required by law, we will provide notice or obtain consent before applying relevant changes.
Any change will be handled consistently with the terms applicable to existing purchases and any mandatory legal rights.
We encourage customers to review this page before making a purchase.
Our Commitment to Learners
At CourifyHub, we want customers to understand what they are purchasing and what support they can expect if something goes wrong.
We aim to handle refund requests transparently, treat customers fairly, and resolve genuine purchase-related issues as efficiently as possible.
Thank you for choosing CourifyHub and being part of our learning community.